Customer FAQs
Shipping:
Standard shipping - Delivery in 5-8 days.
Expedited shipping - Delivery in 4-6 business days. (Rates depend on size. Contact us directly for rates)
International shipping - Delivery in 21-30 business days*
We run on a personalized on-demand retail model, which means we create the product specifically for you, once your order is placed. It typically takes us 2-3d business days to manufacture your order.
Once your order is shipped, we will email you the tracking number of your package.
*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through FedEx.
Returns:
30-Day Returns. Money-back guarantee if you don't like the product.
If you simply do not like the order, email us at support@tapart.io and we will issue you a full refund.
However, if you receive a damaged order, the wrong order, or there is an issue with the product itself, we will provide a reprint at no charge.
Please note that all complaints regarding product quality need to be reported within a month from the moment of purchase in order to be eligible for a reprint.
Shipping Issues?
Lost in Transit- About 1% of all orders are lost in transit (this is a global statistic!). If your order has spent more than 12 business days in transit (for Standard shipping) or exceeded the predicted shipping time for an expedited or overnight method, it’s probably lost in transit. At this point, email us, so we can reship the order for you. To claim that order was lost in transit, please contact our team and submit:
■ Order number ■ A short explanation of the issue ■ The confirmed shipping address